Refund policy
At Aelluring, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, please review our Return and Refund Policy below.
1. Eligibility for Returns
Items are eligible for return if they are:
- Unworn, free from any signs of wear or damage
- Unwashed
- With tags attached
2. Return Window
Return window is available till 07 days of delivery. Return and Refund will be accepted within 07 days
3. Return Process
To initiate a return, please follow one of these steps:
Online Portal: Log in to your account on our website and follow the return process.
Email Support: Alternatively, you can email us at support@aelluring.com to initiate your return.
4. Refund Process
Once returned item is received, the refund will be initiated within 48 hours. The refund will be processed to your original payment method. Refund will be processed within 05 business days
5. Exchange Policy
Exchanges are allowed for items that are of wrong size or color. To request an exchange, please follow one of the following steps
Online Portal: Log in to your account on our website and follow the exchange process.
Email Support: Alternatively, you can email us at support@aelluring.com to initiate your exchange.
6. Damaged or Defective or Wrong Items
For any damaged or defective item, return window will be open till 07 days from the date of delivery. Please log in to your portal or contact us at support@aelluring.com within this timeframe.
7. Customer Support Contact Information
For any questions and assistance, please reach out at:
Email: support@aelluring.com
Whatsapp: +91-9051584146
Thank you for shopping at Aelluring! We are committed towards providing you with the best experience of shopping quality and valued products. We appreciate your understanding, cooperation and time
Shipping Policy
**Shipping Policy**
Thank you for shopping at Aelluring! We want to make your shopping experience as smooth as possible. Below is our shipping policy to keep you informed about our processes, timelines, and guidelines.
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**1. Processing Time:**
- Orders are typically processed within 1-3 business days, excluding weekends and holidays.
- Once your order is processed, you will receive a shipping confirmation email with tracking details (if applicable).
**2. Shipping Methods and Delivery Times:**
We offer a variety of shipping options to suit your needs:
- **Standard Shipping:** 5-7 business days (domestic)
- **Expedited Shipping:** 2-3 business days (domestic)
- **International Shipping:** 7-21 business days (depending on destination)
Please note that delivery times are estimates and may vary depending on the carrier, destination, and external factors such as weather delays.
**3. Shipping Rates:**
- Shipping rates are calculated at checkout based on the size, weight, and destination of your order.
- We offer free standard shipping on all domestic orders over 100rs.
**4. Order Tracking:**
Once your order has shipped, you will receive an email with a tracking number. You can track your order through the carrier’s website. Please allow up to 24 hours for tracking information to update.
**6. Shipping Restrictions:**
- We currently ship to most locations worldwide. However, there are some countries or regions where shipping may not be available. Please check during checkout to confirm if we can ship to your location.
**7. Address Accuracy:**
To ensure that your order arrives on time, please double-check that your shipping address is correct and complete at checkout. We are not responsible for delays or lost packages due to incorrect addresses.
**8. Lost or Stolen Packages:**
- Once a package is marked as "delivered" by the carrier, we are not responsible for any lost or stolen items.
- If you believe your package is missing, please contact the carrier directly with your tracking information, or reach out to our customer service team for further assistance.
**9. Order Modifications & Cancellations:**
We begin processing your order as soon as it is placed, so we are unable to modify or cancel orders once they are in the fulfillment process. Please review your order carefully before completing your purchase.
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**If you have any questions or need further assistance, feel free to contact our customer support team at [contact@aelluring.com].**
Thank you for choosing Aelluring! Happy shopping!